MOBILE CONNECT SMARTPHONE INTEGRATION - GOING BEYOND PAGERS TO CONNECT TODAY'S MOBILE WORKFORCE

The time has come to leverage smartphones for everything from code calls and consult requests to personal communications. Mobile Connect makes this possible.

SOLVING MOBILE DEVICE MADNESS IN HEALTHCARE

Incorporating smartphones generates benefits and cost savings for everyone involved. Physicians can carry a single, highly reliable smartphone and reduce confusion over which device is the appropriate one for contact purposes. IT support teams can reduce costs and maintenance headaches as fewer devices and contracts are required.

KEY FEATURES OF MOBILE CONNECT

• Separates critical messages from less important emails and SMS messages
• Provides full audit trail of delivery and read receipts to ensure messages are delivered and read by the appropriate person
• Includes active acknowledgement of message and free-form text response
• Supports a variety of smartphones to accommodate hospital-employed and independent physicians
• BlackBerry®, iPhone®, Android™, Cisco®
  

LEVERAGE YOUR EXISTING INFRASTRUCTURE

• Send and receive messages based on your environment:
• Cellular, Wi-Fi, SMS, BlackBerry, Apple, Android, Cisco
• Use the BlackBerry® Mobile Voice System (BlackBerry® MVS) or cellular network coverage as appropriate to provide fast dial-back options

THE GOAL: UNIFIED COMMUNICATIONS - RIGHT MESSAGE, PERSON, DEVICE AND TIME

Hospitals today know the importance of providing users with the ability to respond to a message either with a predefined set of answers or free-form text. These features not only enable users to respond quickly with their availability, but they also provide important information and instruction. With two-way messaging, administrators can also define critical escalation points based on users’ replies, ensuring proper response.
When a message first arrives, a delivery receipt is sent back to the sender, and a read receipt will be returned once that message has been opened. A read receipt only signifies that a message has been opened, so message recipients have the ability to actively acknowledge the message, which is then also transmitted back to the sender. In addition to acknowledgement, users can respond to a message using free-form or pre-templated text, which is kept with the original message in system log files for continuity purposes.
Administrators also require a full audit trail, including the ability to run reports on the timing of message delivery and how quickly read receipts were returned from each user’s smartphone. This ensures messages are read in a timely fashion and eliminates complaints from users that they didn’t receive a message.

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