Seamless Real-Time Communication for the Enterprise

Commtech Messenger delivers mission-critical communication for mobile staff and first responder personnel working in large enterprise environments. In distributing time-sensitive information to most commercially available wireless or wired devices, levels of productivity, safety, service, and quality are enhanced. Human operators are able to easily dispatch real-time messages, and machines are enabled with the ability to automate the distribution of messages based upon out-of-tolerance conditions.

3rd Party Systems Integration and Interoperability

Virtually any 3rd party system can be integrated to Commtech Messenger to automate and centralize the data from disparate islands of information. Multiple protocols are supported "off-the-shelf" such as TAP, COMP and SMTP. Additionally, flexible scripting interfaces are available, and connectivity to legacy hardwired applications are enabled by the Fusion Series Alarm Dispatch Module (ADM).

Intelligent Alarm Management and Message Flow

With a configurable rule engine, the analysis of data inputs to Commtech Messenger results in "intelligent" connectivity with enterprise systems. Out-of-tolerance alarm conditions and critical events are automatically routed to communication devices to ensure rapid response. Nuisance alarms are filtered out to ensure desensitization does not occur with busy mobile responders. Message escalation can be forced manually from a device or can be based on timed settings to ensure that critical alarms and events are responded to in an effective and efficient manner.

Intuitive Operator Dispatch

Utilizing an easy to use, web-based software interface, Commtech Messenger provides dispatchers with an intuitive method to distribute information to individuals, groups, departments, and the entire enterprise. With a modular architecture, enabling the PBX interface option or adding the Fusion Series Telephone Interface Module (TIM) provides the distribution of manual messages via a standard telephone touch pad with the help of simple voice prompts.