MIDDLEWARE SOLUTIONS SIMPLIFY HEALTHCARE COMMUNICATION

Best-in-class messaging oriented middleware (MOM) solutions deliver alerts and messages to a wide array of both in-building phone systems as well as pagers and cell phones. Thus, middleware acts as the traffic cop in the world of communication and messaging, distributing critical messages to preferred devices.

PATIENT  REQUESTS CAN LEAD TO DELAYS

From a pure healthcare communications standpoint, there are many steps associated with a patient request-with potential delays at each point.  In the end, there is the potential for dissatisfaction on three fronts.

• The nurse likely feels pulled in too many directions at once.
• The patient who initiated the request may feel it took too long to complete
• The patient whose nurse was taken away to work on the request may perceive a lower level of care. 
  

MIDDLEWARE SOLUTION: LINK NURSE CALL SYSTEMS TO TELEPHONE AND PAGER SYSTEMS
Nurse Call Integration Middleware connects your patients to their nurses enables your staff to provide better care and safety. A distributed message-oriented middleware software implementation links nurse call systems and in-building wireless telephone systems to allow for quickly connected, two-way conversations between patients and directly on their wireless device as they’re on the move, regardless of where he/she is in the facility.

MIDDLEWARE BENEFITS:

With the ability to quickly assess the priority of a request, nurses can perform their jobs better and provide higher levels of care and treatment.   Patient satisfaction increases when response times to nurse call requests are provided in a timely manner.  Job satisfaction among nurses is increased by providing better communication methods that help them improve their overall availability to patients.   Nurses will become more efficient and can do more in less time due to a decrease in travel and improved patient communications. Staffing needs may change once staff are accustomed to the system and a nurse does not have to remain at the nursing station desk at all times.  Patients whose needs are quickly met can generate repeat and new business as they will have positive things to say to others about their stay. Nurses too will be happier in their daily work life, reducing attrition and the training costs of bringing on new staff members.