HOSPITALITY BENEFITS
- Establish Higher Levels of Service with Rapid Customer Response
- Increase Guest Satisfaction with a Quiet, Peaceful Environment
- Enhance Staff Mobility and Workflow via Access to Real-Time Information
- Reduce Response Times from Minutes to Seconds
- Integrate Current and Legacy Systems to Automate Service Requests
Integrated Messaging Solutions for Hotels and Resorts
Integrated Messaging Solutions has provided service-enhancing, mobile communication solutions for many hotels and resorts around the world. In this highly competitive industry, a satisfied customer is more likely to be a loyal, repeat customer. Newly implemented technologies must directly assist staff in improving the overall guest experience. Lack of integrated and effective communication typically results in major gaps in the flow of time-sensitive information, and ultimately breeds customer dissatisfaction. IMS portfolio of solutions provides discreet, real-time communication to create a more operationally efficient, yet relaxed environment. In addition to enabling operators with the ability to easily contact mobile staff, virtually any system can be enabled to deliver real-time information in an automated fashion for a more responsive, tactful, and safe guest experience.
A Highly Mobile Workforce
Staff must be mobile throughout the entire facility in order to meet guest demands whenever and wherever they occur. Bellmen, engineers, housekeepers, and security personnel perform the majority of their guest-facing services in the hallways and rooms of the facility, away from desks, landline phones, and PCs. Hotels and resorts rely on their communication technologies and workflow processes to deliver customer-centered information to a highly mobile staff so they can react quickly and effectively to guest requests. Reducing noise pollution in the guest environment, particularly when minimizing or eliminating chaotic radios, creates a quieter and more comfortable experience for customers during their stay. Integrated Messaging Solutions is uniquely positioned to enhance the effectiveness of distributing real-time information, and can also offer a comprehensive, yet economical, end-to-end solution in deploying private paging networks and pagers.
Systems Interoperability
Virtually all enterprise systems can be seamlessly integrated to deliver descriptive event conditions to staff recipients and groups. Third-party software applications for hotel maintenance and guest rapid response are becoming more prevalent tools for hotels and resorts for driving operational workflow and customer service. Integrated Messaging Solutions connects seamlessly with all commercially available systems, as integrating these systems to wireless devices is extremely valuable to ensure quick response to guest needs. Additionally, IMS offers interoperability to most commercially available wireless telephony systems and voice communication badges. Whether integrating a single application or several, IMS enables a modular and scalable architecture that delivers a compelling total cost of ownership while reducing the complexity in deploying real-time communications and connectivity solutions.